Contact Nathtec TV Repairs
Phone, WhatsApp, email or online booking — pick whichever is easiest. A real technician will respond within minutes during business hours, and within an hour outside them.
Pick the Channel That Suits You
Speak to a technician — not a call centre. Mon-Fri 8:00–18:00, Sat 9:00–15:00.
Call NowSend a photo or short video of the TV — easiest way to get an accurate first quote.
Open WhatsAppFor longer queries, invoices, business and warranty correspondence.
Compose EmailSend Us the Details — We'll Reply With a Quote
The fastest way to get an accurate price is to give us the brand, model number, fault description and your suburb in one message.
Tell Us About Your TV
Send the brand and model number plus a short description — we'll respond with a likely cause and price guide within minutes during business hours.
Our Response Promise
- ›WhatsApp messages answered within 5–15 minutes during business hours
- ›Phone calls answered live by a technician, not a call centre
- ›Email replied to within 1–2 working hours
- ›After-hours messages get a reply within an hour, usually less
Workshop & Service Area
Edenvale, Greater Johannesburg
(Collection & drop-off by arrangement)
Full Gauteng coverage — Johannesburg, Pretoria, Sandton, Midrand, Centurion, Randburg, Soweto, East Rand, West Rand
When the Workshop Is Open
WhatsApp messages outside these hours are still monitored, with replies usually arriving within the hour.
Tap Your Area for the Local Service Page
If you don't see your suburb, give us a call — we cover the entire Gauteng province.
Don't see your suburb? Call 078 721 3551 — we almost certainly cover it.
What to Include When You Contact Us
The more of these details you can give us upfront, the more accurate our first reply will be.
TV Brand
Samsung, LG, Sony, Hisense, TCL, Panasonic, Skyworth, Sinotec or whichever it is — usually printed on the front bezel.
Model Number
Printed on the rear sticker — usually a long alphanumeric code like UE55TU8000 or 65U7H. The single most useful piece of info.
Fault Description
"No picture but sound works." "Lines down the screen." "Stuck on the logo." "HDMI 1 not detected." Plain English is fine.
Your Suburb
So we can confirm in-home availability and travel time, and route the right technician.
Photos or Video
One photo of the fault on the screen and one of the rear-panel sticker. A 10-second video helps if the fault is intermittent.
Five Things People Ask Before They Get In Touch
During business hours (Monday to Friday 8:00–18:00, Saturday 9:00–15:00), WhatsApp messages typically receive a reply within 5 to 15 minutes. Phone calls are answered live by a technician. Email is answered within 1–2 working hours. Outside business hours, WhatsApp is still monitored and you'll usually get a reply within an hour, especially if the message arrives in the evening.
Yes. The initial conversational quote, based on your description plus any photos or video you send, is completely free and has no obligation. The follow-up formal written quotation after physical inspection is also free for standard call-outs. The only time a diagnostic fee applies is on pre-quoted complex jobs (panel replacements, laser-engine work) where we agree the fee with you in writing before the visit.
We offer both. Mobile in-home service is available across the full Gauteng province and is ideal for larger sets (65-inch and above), wall-mounted TVs, or repairs that can be completed in a single visit (capacitor failures, HDMI ports, firmware re-flash). For complex bench work (T-Con board repair, backlight strip replacement on smaller panels, laser engine work), workshop collection is usually the better option and we'll arrange collection from your home.
Almost certainly yes — we cover the entire Gauteng province. The full list is on our Areas We Service page. If your suburb isn't explicitly listed (we cover too many to list them all), please call or WhatsApp 078 721 3551 with the suburb name and we'll confirm in seconds. We have not yet had to turn anyone away within Gauteng on geographic grounds.
If the television is genuinely still in its manufacturer warranty period (typically 12 to 24 months from purchase), we'll always recommend that you claim against the warranty first — it is almost certainly cheaper for you. We can advise on the right service-centre process. Where the warranty has expired, where the fault is not warranty-covered (impact damage, lightning, liquid), or where the manufacturer route would take longer than is workable for you, that's where we step in.
Getting Hold of Nathtec, Twelve Years in Gauteng
Reaching us is genuinely simple. The phone line 078 721 3551 is answered directly by a technician, not by a call centre or by an outsourced answering service. The WhatsApp number is the same and is monitored by the same team, with replies usually arriving within a quarter of an hour during business hours. The email inbox info@nathtectvrepairs.co.za is checked continuously by the office and is the right channel for longer queries, invoices and warranty correspondence. The online form on this page is reviewed by a technician and is the most thorough way to send everything in one go.
Whichever channel you pick, the first response will be informed, honest and free. We'll give you a likely cause for the fault based on the brand, model and description; an indicative price range based on twelve years of repairing the same models; and a recommended next step — in-home visit, workshop collection, or sometimes a quick troubleshooting tip you can try yourself before booking anything. The intention is always to give you the right information to make a sensible decision, not to push you into a paid call-out.
Where We Cover and How We Get There
Our service footprint extends across the entire Gauteng province. We regularly attend in-home visits in Johannesburg, Sandton, Pretoria, Midrand, Randburg and Soweto, plus all surrounding suburbs in the East Rand, West Rand and Vaal. The mobile in-home service unit carries the bench tools, parts inventory and diagnostic equipment needed to complete most common repairs on the customer's wall in a single visit.
For complex bench work that needs full workshop facilities — backlight strip replacement on small to mid panels, T-Con board repair, laser-engine service, multi-fault diagnostic work — we arrange a collection from your home, transport the set to our Edenvale workshop, complete the work, and return the TV to your home set up and tested. Collection and re-delivery within the broader Johannesburg and Pretoria metro is included in the repair quote on jobs above R1,100. For smaller jobs, a small collection fee may apply, agreed with you in writing before booking.
Other Useful Pages on the Site
Depending on what you're looking for, you may find these pages helpful before getting in touch. The common TV problems page covers the most frequent faults we see and the likely causes — useful for getting an idea of what might be wrong with your set before you message us. The repair cost guide sets out typical Rand pricing by fault type so you can sanity-check any quote you receive. The about page covers the company background, the team and our values. The why choose us page sets out how we differ from a typical repair shop.
If you have a specific brand of TV, the dedicated brand pages cover that manufacturer's typical failure patterns and our brand-specific repair approach: Samsung, LG, Sony, Hisense, TCL, Skyworth, Panasonic, Sinotec, JVC, Toshiba, Philips, Telefunken, Devanti, Blaupunkt and Sharp. Or just call 078 721 3551 and let us help directly. Looking forward to hearing from you.
A Real Technician is Standing By. Get In Touch.
Twelve years of Gauteng TV repair experience, one phone number, one WhatsApp line, one inbox. Whichever channel you choose, the response is fast, honest and free.